No matter if your block is made up of a single property, two flats or a thousand flats, we will still provide you with the care and attention you deserve. Our service and response times are truly competitive within the industry and we are dedicated to dealing with all enquiries as efficiently as possible.

We take full responsibility for the collection of service charges. This service incorporates the recovery of arrears and instructing and managing legal action for unpaid charges where appropriate. We are very experienced in dealing with collection of Ground Rents and have an excellent record of collecting all payments on time.

Where communal utilities such as electricity and water supply a development we will manage the bill(s) by apportioning to the service charge. Creating and managing client sinking and reserve accounts on behalf of the client can be part of our service to you. We also carry out Site inspections will be carried out and a time frame will be agreed specific to your block, to monitor general appearance, standards of cleanliness, resident activity, external areas and to establish any maintenance requirements. A full report will be provided to the client after each inspection.

Major Works (Section 20): Major works are generally a requirement stated clearly in the lease. We will oversee the scoping and planning of works, manage the tender and selection process, appoint and manage the selected contractor and project managed the works until completion. Where section 20 consultation is required we will manage this prior to the major works commencing. Our team of management staff will manage all enquiries from lessees / lessor regarding ongoing maintenance. For business clients we will support you by obtaining the right insurance cover for your property(s) if required.

General Terms

Management is carried out at a general level (see Leaseholders Guide), any thing required above that level will be charged, and costed by the management company, and must be agreed by both parties. Compass Property Management Limited requires its service charges in advance to discharge its liabilities and management costs. Compass Property Management Limited may choose not to discuss any management details with lessees who fail to pay in full or as agreed by a standing order.

Duty of Care:

Compass Property Management Ltd has a duty of care not only to the lessees but also to the freeholder.

Zero Tolerance:

We have a zero tolerance to verbal abuse and threatening behaviour.

Credit Control: All invoices must be settled on their due date, unless agreed by a standing order. Unpaid invoices after 60 days will be processed by our Credit Control Department for recovery and if there is no payment in full then this account will be sent to a specialised Debt Recovery Agent for collection, which will incur administration costs, penalties and other charges.

Compass Property Management Ltd

Registered with:

PRS Property Redress Scheme

CMP Client Money Protect

ICO Information Commission